Raw Bandwidth Communications, Inc.
Your Friendly Neighborhood ISP                                                     Formerly Tsoft Internet Services

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• What are your local access numbers?
• How long will it take to set up my dial-up account?
• How do I set up my computer to dial-in, do I need any software?
• Why does it take so long to log on?
• Can I dial up to my account from other computers?
• If I am dialing to a different area code, will I have to pay long distance charges?
• How do I change the phone number my computer dials?
• How do I create a short cut icon on my desk top for RawBandwidth?
• Is there a limit to how long I can stay connected?
• Why do I have problems staying connected?

Your dial-up account will be ready for you within 24 hours of you ordering with Raw Bandwidth.

The easiest and quickest way to order a new dial-up account is email support@rawbandwidth.com with the following information:

(a) your full name
(b) home (required) and daytime (optional) phone numbers
(c) desired login/email name (upto 8 characters)
(d) area code and first three digits of the phone number you'll be dialing in from (so we can provide the local access number)
(e) whether you want to try a PPP-only or PPP/Shell account and
(f) where you heard about us

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No software is needed to connect to Raw Bandwidth. If you are using a PPP account you will need to configure Dial-Up Networking with a local phone number, your user name, and your password for windows computers. Dial-Up networking is found in the My Computer folder.

MAC users will need to enter their user name, password, and local access number into the PPP program installed on the system. Look under the Apple menu for ConfigPPP or FreePPP.

Click here to see a list of our local access numbers.

Click here if you need help configuring your PC or MAC for dial-up access.

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If you have Log on to network checked in the properties of Dial-up networking this could cause the computer to take more time durring the log on processes then necessary.

	1) Double click on My Computer.
	2) Double click on Dial-up Networking.
	3) Single click on the icon you created for 
	   Raw Bandwidth to highlight it.
	4) Go to the File menu and select 
	   Properties.
	5) Click on the Server Types tab.
	6) Uncheck Log on to network.
	7) Click OK.

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Yes, you can use your account on any computer you wish. Just remember your user name and password for configuring Dial-up Networking or PPP. If you are in a different location, like a friends or families house, make sure you use a local access number for that area.

Click here to see a list of our local access numbers.

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Not necessarily. The localness of a number is based on distance regardless of area code boundaries.

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Windows users will find the dial-in phone number in the properties of

Dial-up Networking.
	1) Double click My Computer.
	2) Double click Dial-up Networking.
	3) Single click on the icon you created for 
	   Raw Bandwidth to highlight it.
	4) Go to the File menu and select 
	   Properties.
	5) Remove the phone number entered on the
	   General tab and replace it with 
	   the new number.
	6) Click OK.

MAC users will find the dial-in phone number located in ConfigPPP or FreePPP:

ConfigPPP:
	1) Click on the Apple menu.
	2) Select Control Pannel.
	3) Select ConfigPPP.
	4) Click on the Config button at the 
	   bottom of the ConfigPPP window.
	5) Enter the new dial-in access 
	   number in the Phone Number field.
	6) Click the Done button.
	
FreePPP:
	1) Click on the Apple menu.
	2) Select Control Pannel.
	3) Select FreePPP.
	4) Click on the Accounts tab.
	5) Select the account you have created for
	   Rawbandwidth by clicking on it once.
	6) Click Edit.
	7) Enter the new dial-in access 
	   number in the Phone Number field.
	8) Click the OK button.

Click here to see a list of our local access numbers.

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Windows users can have an icon on their desktop for dialing into Raw Bandwidth. To create this icon do the following:

	1) Double click on My Computer.
	2) Double click on Dial-up Networking.
	3) Single click on the icon you created for 
	   Raw Bandwidth to highlight it.
	4) Go to the File menu and select 
	   Create Shortcut.
	5) Click OK on the pop up window to have a shortcut 
	   placed to your desktop.

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No, dial-up access to Raw Bandwidth is unmetered! As long as you are actively using your connection you can stay on as long as you like.

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There are many factors in why a dial-up Internet connection might be unstable. The following are a few troubleshooting suggestions:

1) Make sure you have the latest drivers installed for your modem. Drivers are available for download on the modem manufactureres web site. Manufacturers will usually send drivers to you on disk if you can not establish a connection for download.

2) Do not use a splitter on the line which your modem uses. Connect the modem directly into the wall and directly into your computer. Also, use quality telephone cord.

3) Use only one telephone cord in your connections. Using anything to make the cord longer can weaken your signal.

4) Check to see if there is static on the phone line your modem is using. Plug a regular phone in and listen for static. You can also call PacBell and they will check for noise on your line. Static can greatly weaken your signal strength or stop you from connecting.

5) Try using a different local access number to you. Your call will follow a different path which may be better for you. If there are no other local numbers for you then try dialing 1 and the area code for the number you are currently using. This will also bring the phone call on different lines which might be better for you.

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