• an ISDN line
• have an alarm system on it. If a line with a monitored alarm system using it is all you have, then DSL likely can be placed on it, but requires more complicated wiring installation.

What type of service/line speed would you like to get?

Downstream and/or upstream speeds available on the services with ranges of speeds is determined by line distance and quality from the SBC/ASI serving Central Office or Remote Terminal. In some cases, the maximum upstream speed you receive may be further limited by a combination of the maximum download speed you can achieve and the profiles made available by SBC/ASI, the wholesale DSL Transport provider we utilize (ie. if you aren't able to make the top end of the download speed in the offering you've selected, we may not be able to deliver the top end of your upload even if your line could technically handle it). If you select a service offering we don't think you'll make, we will contact you regarding your order. Note that even if you pre-qualify for a service speed, impediments discovered at service installation may limit you to a slower speed service, and we cannot be sure until service is installed. For business services, Raw Bandwidth charges different rates based on downstream bandwidth obtained. You may select and pay for a speed upto the maximum speed Pacbell is able to get at your location, however we may not be able to get you the speed you order but will deliver and bill for the maximum possible speed. If based on prequal distance estimates and other knowledge we don't think it likely you'll make the ordered speed at your address, we will contact you to discuss it beforehand, but in any case we simply cannot guarantee what the max attainable speed will be. It is also possible for speed to degrade over time, particularly with marginal lines, so a billing adjustment can be necessary even after service is installed. Also note that line speeds quoted are raw DSL bit rates. Subtract approximately 15% for ATM and TCP/IP overhead for what you'll expect to see on a file transfer (ie. about 80Kbytes/sec for a 768Kbps speed).

If the billing address is the same as the service address, please leave this box blank, otherwise please enter the complete billing address below:

Please select your payment method: *

Is this new service or do you have DSL with another ISP right now?

DSL is presently self-installed. Self installation is tool-less and involves placing filters between each and every device on the voice line with DSL except for the DSL modem itself. We will contact you to go over self installation. A full technical install is available, but is a chargeable service regardless of term and starts at $75 and up. We try to help as much as possible with your self installation.

How many IP addresses do you need?

Please make your hardware selection now even if you are just asking us to qualify your address. Your selection will only be used if you later commit your order.

Do you want to purchase an ADSL ethernet bridge (aka 'DSL Modem') package for $49.95 from us?

What kind of DSL filters do you want us to send you? Either of the two In-line filter options is included with the $49.95 ADSL bridge package.
If you select None, but ordered the ADSL bridge kit above, you'll be sent Five (5) In-line Filters by default.
If you do not order the ADSL bridge package, you'll be charged $19.95+tax for just a filter pack.
A splitter is $29.95+tax even if you take a free modem kit in exchange for a term commitment.
You can view a description of filtering options.

You will need an ethernet port on your computer to connect to the bridges we supply. If you supply your own hardware, we recommend using ethernet equipment exclusively, though USB or PCI devices also can work. If you need to add an ethernet port to your computer, we have SMC PCI ethernet cards available for $15/ea.+tax. If you want an ethernet card(s) from us, please note the number of cards needed in the comments below. If you do not order our ADSL bridge package, but wish to purchase ethernet card(s), a $5 shipping charge per order will apply. Limited to supply on hand.

If you are ordering hardware, and would like it shipped to an address other than the service address, please enter the complete shipping address below. All bridge equipment packages are generally shipped Fedex Ground and will require a signature. You may want to have it shipped to your work address if you will not be at home to receive it.

Please select the operating system your computer runs: Windows 95, 98, Me Windows XP Windows NT or 2000 Windows 3.x Macintosh Linux, FreeBSD, *nix Other

Comments -- Let us know anything else we might need such as make/model of DSL equipment you already have (and filters or splitter if you're supplying your own), due date for the phone line you're ordering DSL on if it's not already installed, etc.:

Promotional Code: (if any; subject to qualification)

IMPORTANT: If ordering service now, or upon converting your inquiry to an order for service, billing for service commences on the earlier of the date AT&T/ASI closes out the DSL circuit installation order as complete or service actually begins working. If service is not actually functional on the date AT&T/ASI closes the order due to a faulty installation on AT&T/ASI's or Raw Bandwidth's part, credit for non-working service is available ONLY if you, the end-user, are diligent about resolving service problems with us. We cannot request credit weeks later if AT&T/ASI isn't promptly notified by us of service problems. In particular, we cannot credit you because you simply didn't have time to try the service or perform your part of the installation, or because you failed to obtain your equipment if providing your own (however, we will not bill you until you receive equipment from us if you ordered it from us on this order form at the time of original submission, if we do not have it delivered it to you before your due date). Additionally, please understand inside wire is your responsibility and we may have to refer you to outside contractors if your inside wire is in such bad shape that DSL cannot be supported on it, but DSL service will begin as soon as the service is activated successfully to the telephone demarcation point at your premise. If DSL service cannot be delivered successfully at your location, you may return any equipment purchased from us in as-delivered condition and completeness, and the service order will be canceled at no charge (inside wire work you may have authorized by AT&T/Pacbell, its affiliates, or third parties excepted).

In addition, if you selected the 12-Month Term Commitment option above (for a reduced monthly fee and/or free equipment), you will need to complete and send return a signed copy of the term agreement [pdf] to us at the address at the bottom of the agreement. You further agree that should you fail to return a properly completed the 12-Month Term agreement within two weeks after your DSL service installation due date, you consent to be billed for and to pay for service at the higher Month-to-Month rate for the service speed offering you selected above, and if an equipment package was requested, it will be billed the regular rate as well.